1. You’re working in the repair room when a coworker who’s new to performing battery repairs makes a mistake. This mistake causes a thermal event.
Choose the correct response to the thermal event.
2. Which of the following activities is not likely to cause static electricity to build up on your body?
Choose the correct answer.
3. Kenji, a service technician, has just completed a repair. This is the second time he has completed this repair in this particular device and the third component he has installed on any device this week. All three of the repairs have failed during verification diagnostics and testing. Each time, he has returned the service parts back to Apple as DOA (dead on arrival).
What should the service technician manager look for to identify the root cause of these failures?
Choose the correct answer.
4. Which of the following precautions should be observed when handling parts that contain integrated circuits?
Choose the correct answer:
5. Which of the following should NOT be on or near an ESD-compliant workstation? (SELECT ALL THAT APPLY)
6. The critical factors that affect the severity of electrical shock include the current pathway the shock takes through the body, the magnitude of the current, and the frequency of the alternating current. Which of the following is another critical factor?
7. Electrical energy or charge moves from one point to another because of the difference in energy level or potential. Which of the following is also required for electrical energy to move?
8. In which of the following situations may you wear conductive jewelry when performing electrical work on equipment that is electrically connected to a source of voltage or on equipment that is electrically charged, such as equipment that retains a charge in its capacitors?
9. Which of the following will reduce the potential for electric shock? (SELECT ALL THAT APPLY)
10. Which of the following is the most lethal pathway for energy to pass through the human body?
11. Your coworker has just received an electrical shock. What is the correct advice to offer your coworker?
12. What is the state of an iMac (Late 2012) that has been opened up to reveal the power supply and logic board, but is still plugged in to the wall outlet?
13. You are evaluating and isolating an issue with a iMac (Mid 2011). Which of the following is an acceptable reason to work on the machine while it is still connected to a source of voltage or is electrically charged?
14. How many volts does a 1.5-amp circuit at 30 ohms produce?
Choose the correct answer:
15. Which three of the following statements describe the importance of taking good case notes? (SELECT THREE)